When trying to purchase a logo, you may encounter an error of your payment not going through. The primary reason for this is that your bank has declined the payment because:
- Your bank is registered to a country outside of Canada (where Logojoy is based)
- You have insufficient funds on your credit card, or your card limit has been reached
If your bank is registered outside of Canada, it will often automatically decline your payment to Logojoy as they see it as suspicious account activity.
If this happens, you can call our helpline number at 1 (888) 966-0917 and we'll manually process your payment. Our helpline is open Monday-Sunday 9-5 EST (with the exception of statutory Canadian holidays). If you call outside of our business hours, you can contact your bank and ask for the restriction to be removed.
Should you require your logo assets right away, you can use PayPal to check out for more security.
If you're attempting to check out with PayPal and are not prompted to enter your account information, be sure to check that your pop-ups are disabled for our website, to allow the PayPal sign-in window to open.