As per our terms of service, we do not issue refunds following the download of a logo. The reason being is that there is no guarantee that these files will not be used following the download.
However if you do require additional assistance creating a logo you love, or receiving higher resolution files, feel free to message us on our chat function or at firstname.lastname@example.org. We are more than happy to assist in helping you achieve the ideal logo and can always advise on the correct package before purchasing.
For further information, please see our terms here: https://www.logojoy.com/terms