As per our Terms of Service, we do not issue refunds following the download of logo files because there's no guarantee that these files will not be used following the download. 

However, if you require additional assistance to create a logo you love, or receive higher resolution files, please message us using the blue chat bubble below or at support@logojoy.com. We're more than happy to assist in helping you achieve the ideal logo and can always advise on the correct package before your purchase.

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